Return & Refund Policy
Last Updated: August 14, 2026
At Tworie, we carefully inspect our products before shipping to ensure you receive them in excellent condition. We only accept returns for products that arrive defective or damaged.
Defective or Damaged Products
If your product arrives defective or damaged, please contact us within 7 days of receiving your order.
To process your request, please provide:
- Your order number
- A description of the defect or damage
- Clear photos or videos showing the issue
Our team will review your request and, if the issue is confirmed, provide instructions for returning the product.
Non-Defective Products
We do not accept returns or exchanges for products that are not defective or damaged.
Returns will not be accepted for reasons including:
- Change of mind
- Incorrect size or preference
- No longer wanting the product
- Ordering the wrong product
- Normal wear and tear
- Damage caused by improper use, handling, or installation
Please make sure you carefully review your order before completing your purchase.
Refunds and Replacements
Once we receive and inspect a returned defective or damaged product, we will determine the appropriate resolution.
Depending on the circumstances, Tworie may provide:
- A replacement product, or
- A full or partial refund
Refunds, when approved, will generally be issued to the original payment method.
Return Shipping
If the product is confirmed to be defective or damaged upon arrival, Tworie will provide instructions regarding the return shipping process.
Customers should not send products back without contacting us and receiving return instructions first.
Contact Us
If you believe you have received a defective or damaged product, please contact Tworie Customer Support as soon as possible with your order details and evidence of the issue.
Tworie reserves the right to determine whether a product qualifies as defective or damaged under this policy.